Bel Air, MD 410-879-6405

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In Business Since 1924


Our Claims Process

Within 15 minutes of receiving a claim we schedule our loss coordinator to assess the damage. Our loss coordinator then assists with any emergency rush items that are needed back within 24 to 48 hours from the time of pickup. They will then scope the loss, determine what is cost effective to clean, and explain our Salvation Army donation program.


We take pictures to document the loss and get adjuster approval before removing the affected items. All items taken are bar coded by room and scanned on to our trucks to ensure all affected items have been removed from the home.


Once the items reach our facility they are scanned in to our building, then inventoried and kept separated by room. Items are cleaned and inspected before packaging. We offer storage for up to 9 months while your home is being worked on. All items are securely stored in a climate controlled environment.


Upon request, we can make a partial delivery to ensure that you have what you need while out of your home. Once a delivery is scheduled the packages are scanned from our building and on to our trucks. When we get to your home, the packages are scanned off our trucks and into your home. All items are present, verified, and signed for by the home owners during the delivery, guaranteeing accountability. We will put the packages beck in the rooms they came from, window treatments can be re-hung, and area rugs laid out.

This process is handled by TEXTILE SOLUTIONS. The most complete, transparent and value-oriented solution available today!