Exceptional customer service is our number one priority at Renewal. Learn what our customers have to say about us!

“I must tell you that it is a pleasure to be involved with a service group that is so responsive, efficient, and courteous. Fingers crossed the rest of the restoration process can stand up to your high standards.”

— Terri D., Fire Loss, Chubb Insurance, Washington, D.C.

“Amazing Service! They came when scheduled, but most of all, we loved the way they boxed and separated everything according to room and category.”

— Kathleen H., Fire Loss, Erie Insurance, Frederick, MD

“Incredibly accommodating staff. Kind and considerate – they went out of their way to help. Not just good people; good neighbors!”

— Joseph D., Fire Loss, Nationwide Insurance, Bel Air, MD

“We are still unpacking items and we are finding tags on each, individual clothing item. Your company showed the ultimate level of professionalism in this difficult time.”

— Curt & Maxine P., Fire Loss, USAA Insurance, Baltimore, MD

“You don’t need to change anything! Every item you sent back was perfect! Thank you and God Bless.”

— Josephine B., Water Loss, USAA Insurance, Linthicum, MD

“Renewals staff members did a great job installing our valance. We appreciated them calling to let us know they were on the way to our home. Staff was very careful in our home - they took their shoes off and used carpeting to protect our wood floor. They were helpful and easy to work with. They went out of their way to make sure the valance was installed evenly. They even steamed the fabric to make sure it laid properly. Nice Job. Thank you!!!”

— Wendy & Don L., Fire Loss, Nationwide Insurance, Annapolis, MD

“Very professional!! They helped me understand every step of the process. Thanks for a great job!”

— Mike C., Fire Loss, USAA Insurance, Laurel, MD

“Everything was excellent! Thank you for your help at this trying time.”

— Oscar B., Water Loss, Allstate Insurance, Laurel, MD

“Your staff was very warm & friendly, but more importantly they were professional and very knowledgeable of their job.”

— John J., Fire Loss, State Auto Insurance, Waldorf, MD

“Friendly, professional, and did a wonderful job!”

— Peggy L., Water Loss, Encompass Insurance, Hagerstown, MD

“Service was exceptional! Would definitely use again and will recommend to anyone who asks.”

— Martin H., Fire Loss, USAA Insurance, Fulton, MD

“Renewal of Mid Atlantic came out to my house shortly after we had a kitchen fire. They were able to clean all of my items and store them while my wife and I determined our temporary living situation. Penny couldn't have been more understanding and patient. We greatly appreciated her assistance working with ourselves and the insurance company. Highly rec'd Renewal and thank you again for your top notch service!!”

— Paul R., Fire Loss, Chubb Insurance, Baltimore, MD

“We had a propane gas fireplace malfunction and filed a claim with our insurance company. Renewal Claim Solutinos were the ones to come pick up our textiles to clean. We had some items selected to have them rush them back to us. They picked up on a Friday, delivered the rush items on Monday morning!!! Very impressed. To add to this review I wanted to say that in all the confusion of this whole mess I am flying out Monday to Tucson and I put my computer bag that I take with me in the textile stuff!!! Ugh. I couldn't believe I did that. BUT I contacted Renewal on Sunday late afternoon and explained the situation and Pennylynn replied immediately and said that they would do their best to find my computer bag... Of utmost concern was that I had my computer power cord in there and I didn't want it to get ruined. Monday morning when the gentleman dropped off our rush clothes, he had my computer bag!!! Thank you so much for your prompt, courteous and fantastic service!!!!”

— Tom & Judy T., Fire Loss, Erie Insurance, Thurmont, MD

“Renewal has been so great to work with. We've had them clean and repair uniforms, flags, jackets and everything always turns out great. They are our go to for all of our cleaning/repair needs, and couldn't be easier to work with!”

— Rob T. on behalf of the Baltimore Ravens

“I am not sure who you are using for textiles, but if you are looking for what I believe is the best textile restoration company around, Renewal Claim Solutions is someone you use to make you look good. They are professional, honest, and well respected in our industry.”

— Mitigation Company Owner, Baltimore, MD